Removing Remote Access (To Your ERP Server)

Overview

This article provides an overview of two steps that should be taken, after CIMcloud has completed it’s deployment of the ERP Sync tool, to remove CIMcloud’s access to your ERP server. The goal of these steps is to help you reduce your security risks and stay aligned with our recommended practices.

This article covers:

Background: When These Steps Apply & Why
Step #1: Verify The User Running the Sync
Step #2: Remove the Remote Access Windows Users
Step #3: Removing the GoToAssist Customer Software

Intended Audience

This article is intended for an IT (or other technical) contact for a CIMcloud customer. You should have technical knowledge of and experience with the types of steps described below.

Background: When These Steps Apply & Why

This article on the ERP Sync Tool Lifespan provides a big picture overview and details on the users and access involved in deploying, running (& upgrading), and uninstalling the ERP Driver Sync Tool.

This article (that you are currently reading) specifically covers the steps involved in “Stage 3: Removing Remote Access After Deployment is Completed” of the ERP Sync Tool Lifecycle article referenced above.

Step #1: Verify The User Running the Sync

Take the following steps to identify what user account is running the ERP Driver services.

- - Go to services.msc
  - Find the WSP – Services and verify that they are not set to “Log On As” the “.\wspremote” user. If they are, do not continue to Step 2. Instead skip to Step 3 in order to uninstall GoToAssist.

Step #2: Remove Remote Access Windows User

Take these steps to remove the Remote Access Windows User login from your system. Note: Once CIMcloud completes the deployment of the ERP sync tool, this windows user is no longer needed.

- Open CMD as Administrator
- Run Command net user wspremote /delete
  - Note: Only remove the “wspremote” user, the other CIMcloud users are used for the sync and removing them could break the sync!
Step #3: Remove GoToAssist Customer Software
Take these steps to remove the GoToAssist Customer client software from your system. Note: Once CIMcloud completes the deployment of the ERP sync tool, this software is no longer needed.
- Navigate to Control Panel > Programs > Uninstall a Program
- Find “GoToAssist Customer”
- Right click and uninstall it.