This General Orientation is intended as an overall project (and program) kick-off for your new CIMcloud implementation. All critical business and technical people, that will be involved in (or responsible / accountable for) getting CIMcloud live, should complete the General Orientation Checklist below.
General Orientation Checklist
Read each of these articles (and watch any associated videos) to complete the General Orientation.
- Read a recap of What is Included in Your CIMcloud Quote
- Read an overview of The Implementation Process (From Order to Go Live)
- Read the “Abridged” version of the Program, Project(s), Platform, and Solution (PPPS) Framework
- Read (and assign if any roles are still vacant) The 5 Critical Roles (“Hats”) for a Fast Start
- Review the Overview of the CIMcloud Platform (and watch videos linked to each major area)
- Read and understand How CIMcloud Teams Are Organized
- Review and understand the Ways You Can Get Help
- Review Using the Customer Self-Service Portal (called “Extranet”)
- Review How to Submit a Support Task (via Extranet)
- [If You’re Replacing an Ecommerce Platform] Review Ecommerce Platform Replacement Risk Management