Using The CIMcloud Customer Portal (Extranet)


CIMcloud’s Customer Self-Service Portal (also called “Extranet”) allows CIMcloud customers to:

  • Add, view, and track support tasks (also referred to as “tickets”)
  • View and track invoices, credits, and payments
  • Manage your account and contact data
  • Pay open invoices

How To Use Extranet

  1. Navigate to Extranet (
  2. Enter your credentials and sign in.
    1. If you do not have your Extranet credentials, please contact our Customer Success Team at or (800) 266-3579.
    2. A Customer Success team member can provide your credentials, and, if necessary, assist with resetting your password.
  3. Click the action you want to take from the home page buttons or in left bar navigation menu.

How to Submit a Support Tasks / Request

Click here for specific instructions on how to submit a support task within extranet.

Screen Shot (Extranet Home Page, After Logging In)



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