CIMcloud’s Customer Self-Service Portal (also called “Extranet”) allows CIMcloud customers to:
- Add, view, and track support tasks (also referred to as “tickets”)
- View and track invoices, credits, and payments
- Manage your account and contact data
- Pay open invoices
How To Use Extranet
- Navigate to Extranet (https://extranet.websitepipeline.com/)
- Enter your credentials and sign in.
- If you do not have your Extranet credentials, please contact our Customer Success Team at firstname.lastname@example.org or (800) 266-3579.
- A Customer Success team member can provide your credentials, and, if necessary, assist with resetting your password.
- Click the action you want to take from the home page buttons or in left bar navigation menu.
How to Submit a Support Tasks / Request
Click here for specific instructions on how to submit a support task within extranet.
Screen Shot (Extranet Home Page, After Logging In)