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UPS Shipping API – Upcoming Changes

Upcoming Changes to UPS API

UPS recently announced an upcoming change to their API.  We use this API to allow you to return UPS shipping rates on your shipping methods.  

Don’t worry!  We are aware of this change and are working to update our integration with the new UPS API before the June 3rd, 2024 sunset of the current API.

What do I need to do?

  1. If you currently use UPS rates and have API keys – please do not disable any existing Access keys being used, as you may not be able to get a new legacy access key.
  2. Before June 3, 2024 – you will need to update your site to use the new UPS API.  We will provide information on how to do so once our integration has been updated. 

Please submit a task to our Support Team if you have any immediate questions or concerns.



Sites on the new core versioning (versions 202 and later)[Internal versions 3.x and 4.x] can now request an update to release 2023.09 or later to update the new credentials. The information below on getting new credentials. These credentials should work with standard package rating, Shipping Address validation (for those sites with this in scope), and UPS Freight (for those sites with this in scope).

For sites on our classic versions (not the core versions mentioned above), we understand it may not be possible to complete migration projects in time to be on core versions when the UPS stops allowing the existing “old” connection method, and we are working on a way to handle the new credentials on these sites. We expect to have something on this by the end of the year.

Getting new UPS 0Auth credentials

To obtain the new credentials for UPS, you can follow the information from UPS as noted here – https://developer.ups.com/get-started?loc=en_US.

On this page, select option 5 – Obtain your OAuth Credentials

Help & Support UPS Shipping API - Upcoming Changes Obtain Ups Credentials

You will need to enable the following products on the UPS site.

  1. oAUTH ( required for all UPS calls )
  2. Rating ( required to calculate standard parcel rates)
  3. TForce Rating ( required to calculate UPS freight / LTL rates)
  4. Address Validation  (required if using UPS address validation on your cimcloud site )


Following this process, a Client ID and Client Secret will be generated. These are what you will add to the CIMcloud platform to return rates. You should copy these and store them securely somewhere, like a password manager, for future reference if needed.

Once you have these credentials, they can be added to the CIMcloud platform.

Adding UPS Credentials to Core Versioned Sites (Release 2023.09 and greater)

Once you have the above credentials, you can add them to the site in Application Settings > Shipping

Choose the option Use UPS Integration. [Not the option that says (Legacy)]

Enter the Client ID, Client Secret, and Shipper Number (If you want Client Specific rates), and then select the type rates (Negotiated Rates, Daily Published Rates, Retail Rates, General List Rates, Standard List Rates).

You can validate the credentials with the Test Credentials button.

Save the new credentials.

Go to the sitefront and test some orders to validate the shipping return.

Once populated, these are the rates that should be used. You can leave any legacy setting if you need to switch back. To switch back, remove the new settings and save.

Help & Support UPS Shipping API - Upcoming Changes New Ups Credentials


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