Overview
This article provides a list of frequently asked questions and answers regarding a migration from an older, classic version of our software to the most recent version of the CIMcloud platform.
Please also see the following “quick reference” guide that includes links to Migration related articles: Migration Quick Reference Guide.
What is a migration? Is it an upgrade to my website?
“Migration” is the term we use to describe moving a customer from a “Classic” version of Website Pipeline or CIMcloud to the latest version of the CIMcloud platform. It involves deploying a new CIMcloud platform (with your add-on features / bundles enabled), installing a second instance of the ERP sync tool, copying data and images / files from your existing classic platform to the new platform, and then supporting you as you complete self-service implementation and go live steps. After go-live, your classic platform is shut down / removed and the classic instance of your ERP sync tool is uninstalled (if applicable).
What is the new platform? What is different between it and the classic software?
Our new SaaS platform delivers best-in-class Customer Interaction Management software so you can provide eCommerce capabilities for your customers and CRM functionalities for your employees. For more information on the new platform and how it differs from our classic software, please see Classic to CIMcloud: What, Why, and How.
For an overview of CIMcloud along with demo style videos, see CIMcloud Platform Overview.
How much does a migration cost?
CIMcloud now uses a standardized, fixed-price migration process to move Classic customers to the latest version of the platform. Because this process is well established and repeatable, migrations are predictable and significantly less expensive than earlier platform upgrades.
Each migration is delivered using a defined fixed-price migration package that covers the standard platform deployment and migration process. Additional costs may apply if your site includes custom modifications that need to be migrated or non-standard ERP integrations that require additional work.
For more information regarding migrating customizations from your classic website, see Migration of Custom Modifications Process.
For more information on CIMcloud’s ERP connectors, see ERP Integration.
How long does a migration take?
Migration timelines can vary depending on the overall configuration, customizations, and integration requirements of your platform. In most cases, migrations are typically completed within 3–6 months. Our migration process is designed to reduce the overall effort required from your team by placing the majority of the heavy lifting on the CIMcloud team during the initial phase. The final stage focuses on collaboration with your team for configuration review, testing, and final preparation for go-live.
How do I start the process of scheduling my migration?
To get started, enter a task into Extranet to engage with our team. A call will be scheduled as the starting point to properly assess your migration needs.
Is there any downtime with my migration?
There is no downtime for a migration. Our deployment team will build a new website on our new platform while your current website stays up and running. Your team will work on the new website to complete the migration, and once completed, there will be a live cutover from the old website to the new website.
What if I have custom development on my current website? Can I still have customizations on the new platform?
The new CIMcloud platform has the ability to be customized. If you have custom programming that was implemented on your current website, our professional services team can work with you on migrating any needed customizations to your new website on the new platform. For more information on this process, see Migration of Custom Modifications Process.
If I purchased standard add-on modules on my current website, will these transfer to my new website on the new platform?
Yes, if you purchased standard software modules on your classic website, our deployment team will install those on your new website. Even better, on the new platform, we’ve grouped our upgrade modules into several bundles to simplify our add on software offering. This means that if you own a single module on your classic website, you will not only have that module, but will also get any other modules in the associated bundle on the new platform. More information on our add on software bundles can be found at Optional Software Bundles Overview.